There was a bottle broken. This is not intended when we pay for the item. Please take necessary care while packing bottles.
Hi Prasad,
Thank you so much for the 3-star review and for your honest feedback. I am incredibly sorry to hear about the broken bottle—it is heartbreaking to know the package didn't arrive safely.
Please know that we have heard you loud and clear. We have already switched to higher-quality bottles and reinforced our packaging to prevent this exact issue moving forward.
I have initiated a refund for the damage, which you should receive within 3 business days. Thank you for giving our perfumes a try, and we hope to serve you better next time.
Regards,
Suvajit
Founder GOE
Good
I’m slightly disappointed with my recent experience. I received two vials of Elegant Euphoria, while King of Blues was missing from the discovery set. I’ve attached a photo for your reference. The packaging also leaves room for improvement, though I understand it may be kept simple to keep the prices reasonable. That said, I must compliment you on the quality of the juices themselves, the blends are truly delightful and well crafted, which makes me look forward to trying King of Blues even more. I’d appreciate it if you could look into this and help resolve the issue.
Hi Abhinav,
Thank you so much for taking the time to share your experience with us. We sincerely apologize for the mix-up in your discovery set — you should have received King of Blues, and we regret that you instead got two vials of Elegant Euphoria. We completely understand your disappointment and truly appreciate your patience and understanding.
We’ll be happy to send you a replacement vial of King of Blues right away so you can enjoy the fragrance you were most looking forward to. Our team will reach out to you directly to arrange this.
We also value your feedback on the packaging — keeping the balance between luxury and fair pricing is something we constantly work on, and your input will definitely help us improve further.
Most importantly, thank you for your kind words about the quality of our blends. We’re delighted that you found them delightful and well-crafted, and we can’t wait for you to experience King of Blues in its full glory.
With gratitude,
Natasha Patel
Team God of Essence
I hope this message finds you well.
I recently received my order, and I must say I'm very impressed with the elegant packaging and the thoughtful presentation of your fragrance sets. However, I was disappointed to find that one of the vials, specifically "Bomb Bae," arrived broken (please find attached a photo for your reference).
The rest of the products were in perfect condition and smell amazing, and I truly appreciate the care you put into the experience. I would be grateful if you could assist with a replacement for the damaged item.
Dear Vishwadeep Kumbhar,
Thank you for reaching out and for your kind words about the packaging and presentation of our fragrance sets. We’re truly sorry to hear that the “Bomb Bae” vial arrived broken, and we appreciate you bringing this to our attention.
We’d be happy to assist with a replacement. Since you’ve attached a photo, we’ll review it to confirm the damage and process a replacement vial for you as soon as possible. You can expect a follow-up email with shipping details within the next 2-3 business days.
We’re glad the rest of the set met your expectations, and we’ll ensure this is resolved promptly so you can fully enjoy your discovery set. If you have any other concerns, please don’t hesitate to reach out.
Warm regards,
Pabitra
Team God of Essence
Smell good but botel packing is so bad
Hi Mayanksinh,
Thank you for sharing your thoughts on the Discovery Set! We’re thrilled to hear that you enjoyed the scents. It’s always wonderful to know our fragrances are appreciated.
We apologize for the packaging issue you experienced. Your feedback is invaluable, and we’ll work on improving it to ensure a better experience next time.